VCC Live

VCC Live Products

VCC Live is a cloud contact center software designed to handle inbound and outbound communications across various channels such as voice, SMS, and email. It is a fully customizable platform that empowers teams to meet their KPIs, enhance productivity, and deliver exceptional customer experiences.

Key Features

VCC Live offers a range of AI-enhanced features that boost agent performance, streamline workflows, and provide real-time insights. The platform includes advanced tools such as auto dialers, voicemail detection, live dashboards, and predictive dialers. These features are designed to increase agent productivity and improve customer interactions.

Customization and Usability

The software is highly adaptable and can be customized with just a few clicks, making it an all-in-one platform that can be modified to suit specific business needs. VCC Live’s no-code platform allows for easy implementation and management, enabling users to set up and configure the system without extensive technical knowledge.

Target Users

VCC Live is ideal for businesses focused on reducing costs, increasing conversions, or building stronger customer relationships. It is particularly beneficial for industries such as Business Process Outsourcing (BPO), retail banking, insurance, consumer lending, and healthcare. The platform supports remote working, providing agents with the tools they need to perform effectively from anywhere.

About VCC Live

VCC Live is headquartered in Budapest, Hungary. Founded in 1999, the company has grown to employ 83 people.

Global Reach and Recognition

VCC Live is trusted by over 400 companies in more than 50 countries. The company is recognized for its supportive, innovative, and flexible solutions. VCC Live’s platform is designed to be user-friendly and self-manageable, allowing clients to customize their KPI dashboards and manage agent schedules with precision.

Commitment to Client Success

VCC Live works closely with clients at every step to ensure the technology becomes a genuine mechanism for success. The company offers a rolling monthly contract with no setup fees, reflecting its confidence in the platform’s ability to meet client needs.