Nicereply

Nicereply Products

Nicereply is a GDPR-compliant customer feedback platform based in Bratislava, Slovakia. It enables businesses to collect immediate customer satisfaction data through one-click surveys such as CSAT, NPS, and CES. The platform integrates seamlessly with helpdesk systems, allowing automatic survey distribution after support interactions or website visits. Its features include customisable survey questions, real-time feedback collection, agent performance ranking, and multiple distribution options. Nicereply helps support teams gain actionable insights, improve service quality, and foster customer loyalty.

Targeted at support teams and customer service managers, Nicereply simplifies feedback collection while increasing response rates. Its user-friendly interface and automation capabilities make it easy to implement and scale across various communication channels. The platform’s focus on GDPR compliance ensures data privacy and security for European organisations seeking reliable customer experience management.

About Nicereply

Nicereply is a Slovak company founded in Bratislava in 2012. With a team of six employees, it specialises in GDPR-compliant customer feedback solutions for European businesses. Over the years, Nicereply has helped more than 1,600 companies enhance their support services and customer satisfaction levels. Its platform is designed to meet strict EU data privacy standards while providing scalable insights into customer experience. The company’s focus on simplicity and compliance makes it a trusted partner for organisations aiming to improve service quality and loyalty across Europe.