Callexa Feedback

Callexa Feedback Products

Callexa Feedback is a tool designed to analyse and measure customer sentiment, providing businesses with valuable insights into their customer relationships. By utilising modern one-click surveys based on the Net Promoter® Score (NPS), Callexa Feedback helps companies understand their customers’ willingness to recommend their services or products to others.

Key Features

Callexa Feedback offers a range of features to enhance customer satisfaction and engagement. The platform uses NPS, a proven method for achieving higher response rates than traditional survey techniques. The survey templates are optimised for emailings and compatible with most email clients or webmail services, allowing for easy customisation with personalised text blocks, salutations, and company logos.

Customer Surveys and Integration

Businesses can conduct directed customer surveys regularly or trigger them via an API after specific events, such as orders, support inquiries, or cancellations. Callexa Feedback provides a distributed mailing service or the option to set up your own mail server for sending scheduled surveys. The platform also integrates with popular CRM solutions and shop systems, ensuring seamless incorporation into existing workflows.

Dashboard and Reporting

The well-arranged dashboard keeps users informed about incoming feedback, while detailed reports help evaluate service quality. Real-time feedback allows businesses to react immediately to criticism and understand the reasons behind cancellations or returning goods. This immediate insight helps companies make informed decisions to improve their services.

Pricing and Support

Callexa Feedback offers a free plan that includes up to 50 surveys per month, access to detailed reports, and the ability to embed testimonials into your website. Paid plans provide additional features such as API control, phone support, and increased survey limits. The platform also offers a 30-day refund policy if users are not fully satisfied.

About Callexa Feedback

Callexa is based in Germany and focuses on providing businesses with tools to measure and improve customer satisfaction. The company’s primary offering, Callexa Feedback, is designed to help businesses understand their customers’ needs and react accordingly.

Compliance and Support

Callexa adheres to EU regulations, ensuring that all data handling and processing comply with relevant standards. The company is committed to continuous improvement and welcomes suggestions from users to enhance its services.