Bconnect

Bconnect Products

Bconnect offers a comprehensive suite of AI chat, live chat, and messaging solutions designed to enhance customer engagement and lead generation. The platform integrates seamlessly with various messaging channels, including WhatsApp, Facebook Messenger, and more, ensuring businesses can reach their customers on their preferred platforms.

Multi-Channel Chat Solutions

Bconnect’s multi-channel chat solutions enable companies to engage with website visitors through various communication channels. This approach ensures that businesses can connect with potential customers who may not initiate contact directly but have shown interest in their products or services. By being accessible and professional, Bconnect helps reduce the drop-off percentage of website visitors and improve online service.

AI and Live Chat Operators

The platform combines artificial intelligence with trained live chat operators to provide a high level of customer service. AI chatbots handle initial interactions, determine customer needs, and forward the most promising leads to human operators. This hybrid approach ensures that customers receive quick and accurate responses, enhancing their overall experience.

Lead Generation and Customer Support

Bconnect’s solutions are designed to generate more leads by being available 24/7 and providing fast response times. The platform helps businesses reduce the workload on their customer support teams by handling common queries online, thereby reducing the number of incoming calls. This efficiency allows companies to focus on more complex customer needs and improve overall satisfaction.

Industry-Specific Solutions

Bconnect caters to a wide range of industries, including automotive, real estate, medical and health clinics, retail, and energy & security. The platform offers tailored solutions for each sector, ensuring that businesses can leverage the benefits of AI chat and live chat to meet their specific requirements.

About Bconnect

Bconnect is headquartered in Amsterdam, Netherlands. Founded in 2010, the company has grown to employ 191 people.

Expertise and Reach

With over 12 years of experience in the automotive industry and a strong presence in sectors like real estate and retail, Bconnect has established itself as a specialist in these fields. The company operates in the Benelux region, Germany, France, Spain, and the United Kingdom, offering its services exclusively through trained chat operators who communicate in their native languages.

Commitment to Quality

Bconnect is dedicated to providing high-quality customer engagement solutions. The company’s approach combines AI technology with human expertise to deliver exceptional service. By focusing on accessibility and professionalism, Bconnect aims to enhance online service levels and reduce lead generation costs for its clients.