eCall

eCall Products

eCall is a Swiss business messaging solution that enables companies to send and receive SMS messages professionally through the eCall Gateway. It supports a wide range of communication channels, including WhatsApp, RCS, email, Instagram, video, live chat, Facebook Messenger, and Telegram.

Key Features

eCall offers a cloud contact center that allows businesses to connect with their customers through various channels such as chat apps, social media, email, and telephone. The platform provides a premium messaging service with unique quality and secure delivery, tailored to meet specific business needs. eCall ensures that messages are delivered smoothly at all times, leveraging Swiss precision and reliability.

Target Users

eCall is designed for businesses of all sizes and industries that require reliable and efficient communication with customers, stakeholders, and employees. It is particularly useful for companies looking to optimize their customer communication through SMS, WhatsApp, email, and other messaging platforms. The service is also beneficial for developers and programmers who need robust APIs and interfaces for integration.

Additional Services

eCall offers additional services such as renting virtual mobile or fax numbers for receiving messages, optimizing customer communication via SMS for reminders, delivery statuses, and reservations. It also supports mTAN for two-factor authentication (2FA) and one-time passwords (OTP) via SMS to enhance access security. The platform provides high usability with simple implementation and application through browsers and numerous interfaces.

About eCall

eCall is operated by F24 Schweiz AG, based in Wollerau, Switzerland. The company was founded in 1992 and has a team of 22 employees. F24 Schweiz AG operates under the highest security standards and is certified according to ISO/IEC 27001;2022 for information security and ISO 22301 for business continuity.

Compliance and Certifications

eCall complies with the General Data Protection Regulation (GDPR) as well as the Swiss Data Protection Act (DSG 09/2023). The company’s commitment to security and reliability is demonstrated through its certifications and adherence to international standards. eCall is part of F24, Europe’s leading Software-as-a-Service (SaaS) provider for resilience, which serves over 5500 customers worldwide across various sectors.