Infobip, a London-based company, offers a transactional email API for customer engagement through various channels like SMS and live chat.
HQ
United Kingdom
Founded
2006
Employees
3406
Infobip offers a comprehensive omnichannel engagement platform designed to enhance customer interactions through various communication channels. This platform enables businesses to connect with their customers via email, SMS, chatbots, and custom-built solutions using advanced APIs.
Infobip’s platform stands out with its drag-and-drop email and SMS capabilities, making it easy for users to create and manage campaigns without needing extensive technical knowledge. The platform also supports live chat and chatbot functionalities, allowing businesses to provide real-time support and engagement. Additionally, Infobip offers a range of APIs for developers to build custom solutions tailored to their specific needs.
The primary target users of Infobip’s platform are businesses looking to improve their customer engagement and communication strategies. This includes marketing teams, sales departments, and customer support units across various industries such as finance, healthcare, retail, and transportation. The platform is particularly beneficial for companies aiming to streamline their communication processes and enhance the overall customer experience.
Infobip’s solutions are versatile and can be applied to numerous use cases. For instance, businesses can use the platform to send transactional emails, promotional SMS messages, and automated chatbot responses. The platform also supports secure authentication processes, ensuring that customer data is protected. Furthermore, Infobip’s APIs enable developers to integrate these communication tools into their existing systems, creating a seamless and efficient workflow.
Infobip is headquartered in London, United Kingdom. Founded in 2006, the company has grown significantly over the years.
With a workforce of over 3406 employees, Infobip has established itself as a global leader in omnichannel engagement solutions. The company operates in more than 70 offices across six continents, showcasing its extensive reach and capability to serve a diverse range of clients worldwide.
Infobip places a strong emphasis on compliance and security, ensuring that all its solutions adhere to global and local regulations. This commitment to security helps build trust with customers and ensures that their data is protected at all times.
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