SentiOne

SentiOne Products

SentiOne is a comprehensive platform that harnesses the power of artificial intelligence to revolutionise customer service and online listening.

Social Listening and Analytics

SentiOne’s advanced AI-based online listening tools enable brands to monitor and analyse online discussions effectively. By tracking relevant mentions and trends, businesses can gain valuable insights into customer opinions, brand reputation, and market trends. This data-driven approach helps companies make informed decisions and stay ahead of the competition.

Customer Service Automation

With SentiOne’s conversational AI chatbots and voicebots, businesses can automate up to 70% of customer requests, providing instant responses and improving overall customer satisfaction. The platform’s intuitive bot-building interface allows for easy creation and deployment of chatbots without the need for extensive IT involvement.

Natural Language Understanding

SentiOne’s state-of-the-art natural language understanding (NLU) engine boasts an impressive 94% intent recognition accuracy. This high level of precision ensures that customer interactions are handled efficiently and effectively, leading to a seamless customer experience. The NLU engine is available in both on-premise and cloud solutions, offering flexibility to suit various business needs.

Multi-Channel Support

SentiOne’s multi-channel platform enables businesses to manage customer communications across various channels from a single interface. This integrated approach streamlines customer service processes, making it easier for companies to maintain a consistent brand voice and provide exceptional support.

About SentiOne

SentiOne is a global technology company headquartered in Gdansk, Poland.

Company Background

Founded in 2011, SentiOne has grown to become a leading provider of AI-powered social listening and customer service automation solutions. The company’s mission is to support clients in automating business processes with a wide range of AI-enhanced tools.

Global Presence and Compliance

With offices in major cities across Europe, the Americas, and the Middle East, including London, Warsaw, Munich, Eindhoven, Mexico City, and Dubai, SentiOne serves over 400 clients worldwide. The company’s commitment to data privacy and security ensures compliance with European regulations.