CM.com

CM.com Products

CM.com is a global leader in cloud software for conversational commerce, enabling businesses to deliver superior customer experiences. The AI-powered engagement platform helps businesses engage customers through AI agents, unified data, and real-time communication across marketing, service, and sales.

AI-Powered Engagement

CM.com’s platform uses built-in AI to understand, predict, and act without requiring any coding. Businesses can talk, serve, and sell through messaging, voice, email, and payments, all integrated into one seamless platform designed to grow with their ambitions. The platform is protected by top security standards and is fully GDPR-compliant.

Unified Customer Data

CM.com connects customer data from every touchpoint, providing a clear, real-time view of who customers are and what they care about. This allows businesses to engage with insight and empathy. The platform helps create conversational experiences, personalize interactions, and automate customer journeys using real-time data.

Agentic AI Engine

At the core of CM.com’s platform is HALO, an Agentic AI engine that allows businesses to build their own AI agents by simply describing what they need to do. These agents understand context, take initiative, and evolve with every interaction. Customers can move freely across moments and channels, from a support question to a purchase or a booking reminder to a personalized offer.

Seamless Customer Journeys

CM.com brings every interaction together into one seamless experience. AI learns from every step, making each interaction more relevant and helpful than the one before. The platform offers tools for every interaction across the customer journey, including collecting and unifying customer data, connecting with customers on any channel, and offering secure payment options.

Comprehensive Platform

CM.com unites teams, data, and channels to create connected customer journeys across every touchpoint. Businesses can work smarter with connected data and AI-powered campaigns, removing friction from the buying process by combining communication, automation, and payments in one seamless flow.

About CM.com

CM.com is headquartered in Breda, Netherlands. Founded in 1999 the company has grown to employ 790 people.

Global Leader in Conversational Commerce

CM.com is a global leader in cloud software for conversational commerce. The company’s communications and payments platform empowers marketing, sales, and customer support teams to automate engagement with customers across multiple mobile channels.

Secure and Compliant Platform

CM.com’s platform is trusted by industries with the highest regulations worldwide. It is protected by top security standards and is fully GDPR-compliant.