HelpDocs

HelpDocs Products

HelpDocs is an AI-ready documentation platform designed for support teams and product-focused organisations. It enables users to create structured knowledge bases that are easy to maintain, customise, and scale. The platform features a sleek editor that simplifies drafting and publishing articles, AI-assisted content creation, and intelligent search summaries that help customers find answers quickly. Integration with support tools like Intercom, Slack, and Front allows seamless workflow automation. HelpDocs also offers analytics tools to track search behaviour, collect feedback, and optimise content for better self-service experiences across multiple channels.

The platform supports localisation with multilingual tools, custom branding options, and advanced coding capabilities such as CSS, JavaScript, and HTML templating. Its AI suite includes features like auto-generated article descriptions, image alt text, and natural language question handling through Ask AI. These features help support teams deliver accurate, contextual answers efficiently while reducing support volume. HelpDocs is suitable for organisations aiming to improve customer satisfaction through engaging, accessible self-serve support content.

About HelpDocs

HelpDocs is based in London, United Kingdom, and was founded in 2016. The company has a small team of two employees committed to delivering a flexible and compliant documentation solution for European organisations. As an EU-compliant platform, HelpDocs prioritises data security and accessibility standards. The company focuses on providing easy-to-use tools for creating support content that scales with business growth. Their platform is trusted by various companies to streamline support workflows, power AI integrations, and enhance customer self-service experiences while maintaining a strong emphasis on user-friendly design and customisation.