HelpDocs

HelpDocs Products

HelpDocs is an AI-ready documentation platform designed for support teams to create structured knowledge bases, power AI tools, and deliver answers across various channels. It is tailored for product-focused teams that require beautiful, easy-to-use support pages that are simple to maintain and always relevant.

Key Features

HelpDocs offers a range of features to enhance the documentation process. The platform includes a sleek editor for creating and publishing documents, smart search functionality to make answers easy to find, and customization options to make your knowledge base feel like home. Users can tweak colors and templates or go full custom with CSS, JavaScript, and HTML templates.

The platform also provides AI tools such as AI Draft for creating help article drafts, AI Meta generation for generating article descriptions and tags, and AI Image alt descriptions for ensuring accessibility standards. Additionally, HelpDocs offers integrations with various support tools like Intercom, Slack, Front, and more to automate workflows and keep support in sync.

Target Users

HelpDocs is ideal for support teams and product-focused teams that need to scale their support operations efficiently. It is particularly useful for teams looking to reduce their support volume through self-serve options that customers actually want to use. The platform is designed to be user-friendly and accessible, making it suitable for both small and large teams.

About HelpDocs

HelpDocs is based in London, United Kingdom. It was founded in 2016 by a small team of two individuals dedicated to solving customer support at scale with self-serve options.

Company Mission

The mission of HelpDocs is to provide beautiful, easy-to-use support pages that are simple to maintain and always relevant. The company focuses on creating solutions that are better for customers and also beneficial for the bank balance of businesses by reducing support volume.

Compliance and Standards

HelpDocs adheres to high standards of accessibility and user-friendliness, ensuring that their platform meets the needs of diverse users. The company is committed to providing solutions that are not only effective but also compliant with relevant regulations and standards.