KPS

KPS Products

KPS offers a comprehensive knowledge management system designed to enhance productivity and customer satisfaction through efficient knowledge sharing and retrieval. The platform is quick to deploy and easy to use, making it an ideal solution for various organisations.

Key Features

KPS provides a modern, highly configurable user interface that supports comprehensive content creation and configurable workflows. The system allows users to leverage and search content from online repositories like SharePoint and Google Drive, as well as file shares, websites, or intranets. This integration is facilitated through out-of-the-box connectors, ensuring seamless access to a wide range of information sources.

Advanced Search Capabilities

The natural language search and fragment technology enable users to quickly find relevant sections within long documents, saving time and improving efficiency. This feature is particularly useful for customer service desks and contact centres, where agents need to answer a wide range of queries promptly.

Collaboration and Analytics

KPS supports collaboration and discussion among users, along with real-time analytics to monitor usage and performance. The platform can be deployed either as a Software as a Service (SaaS) solution or on-premise, providing flexibility to meet different organisational needs.

Deployment and Integration

KPS’s knowledge management software can be deployed in various environments, including inbound customer service desks and contact centres, to empower agents to handle diverse queries efficiently. It can also be used to boost business efficiency through collaborative knowledge sharing across multiple departments or business divisions. The system is designed to be simple to use, implement, and is competitively priced, making it accessible for organisations of different sizes.

About KPS

KPS is based in Birkenhead, United Kingdom. The company was founded in 2004 and has a small team of four employees. Despite its size, KPS has made a significant impact in the knowledge management sector with its innovative solutions.

Global Reach and Compliance

KPS works with organisations worldwide, including notable clients such as London Barking and Dagenham Council, Kent County Council, Stanford Healthcare, and many others. The company’s solutions are designed to meet the needs of a diverse range of industries and sectors.

Commitment to Customer Support

KPS is committed to providing excellent customer support throughout the entire journey, from deployment to integration. The company offers a comprehensive set of APIs that link various systems, ensuring seamless integration with existing infrastructure.