SmartSurvey

SmartSurvey Products

SmartSurvey is a comprehensive digital survey solution designed to facilitate the creation, distribution, and analysis of surveys. It offers a user-friendly interface combined with advanced features to cater to a wide range of survey needs.

Survey Creation and Customisation

SmartSurvey provides a robust set of tools for creating engaging and customisable surveys. Users can choose from various question types, including multiple-choice, sliders, Net Promoter Score (NPS), free text, and more. The platform also supports advanced logic and branching to guide respondents through the survey, reducing fatigue and improving data quality.

Data Collection and Integration

The platform supports multiple channels for data collection, including email, SMS, web, and popups. This ensures that surveys reach the target audience wherever they are. Additionally, SmartSurvey offers native integrations with over 297 platforms, allowing users to sync data with their CRM, helpdesk, or database seamlessly.

Analysis and Reporting

SmartSurvey excels in providing real-time analysis and reporting capabilities. Users can quickly spot trends, track performance, and make data-driven decisions with dynamic dashboards and survey reports. The platform also offers AI-powered thematic and sentiment analysis tools that transform open-text feedback into actionable insights in seconds.

Security and Compliance

Security is a top priority for SmartSurvey. The platform is ISO27001 certified and complies with GDPR, HIPAA, and CCPA regulations. Data is securely stored on UK-based servers, ensuring high levels of data protection and compliance with stringent security standards.

Target Users

SmartSurvey is ideal for businesses of all sizes, educational institutions, healthcare providers, government agencies, and non-profit organisations. It caters to various use cases such as customer experience management, employee engagement, market research, academic research, and public consultations.

About SmartSurvey

SmartSurvey is based in Tewkesbury in the United Kingdom. Founded in 2010 by Dan Savage as a digital survey solution provider for businesses of all sizes.

Growth and Recognition

Since its inception in 2010 SmartSurvey has rapidly grown into one of the leading online survey platforms in the UK and Europe. The company has been recognised as one of the UK’s top 100 digital businesses and was selected to attend the first-ever summit of the D5 global network at Buckingham Palace.

Team and Support

With a team of 44 employees SmartSurvey prides itself on delivering exceptional customer support. The team is known for being friendly, approachable, and professional, focused on providing the tools needed to conduct effective research.