vtenext, an Italian CRM with integrated BPM and AI, manages customer lifecycle phases and automates business processes
HQ
Italy
Founded
2011
Employees
28
vtenext is an all-in-one open-source CRM software designed to manage marketing, sales, post-sales, and customer service activities within a single, secure platform. Its unique quality lies in the native integration of a Business Process Management (BPM) engine, which allows users to design, implement, and automate business processes while monitoring every customer touchpoint.
vtenext offers a range of features to streamline business operations. It simplifies the management of marketing, sales, and post-sales activities, making it easier to automate business processes and improve internal collaboration. The platform is available both on-premise and in the cloud, providing flexibility and scalability for businesses of all sizes.
With vtenext, users can generate leads and provide 24/7 support to clients and collaborators through integrated chatbot functionalities. The platform also leverages automatic classifiers and OCR to speed up internal processes, reduce daily workloads, and offer unprecedented service quality. The Wilson Mobile App further enhances mobility, allowing users to manage CRM processes, communicate with colleagues, share and consult any data, and provide precise assistance on the go.
Being open-source, vtenext allows businesses to spread process logic throughout the organization, increasing productivity and customer satisfaction. The platform’s open-source nature ensures that users maintain exclusive ownership of their data, avoiding the constraints of proprietary solutions.
vtenext is headquartered in Milano, Italy. Founded in 2011, the company has grown to a team of 28 employees dedicated to providing innovative CRM solutions.
The company focuses on breaking down internal barriers and digitizing CRM processes. vtenext’s commitment to open-source solutions ensures that businesses can benefit from a community-driven approach, enhancing control, security, stability, and collaboration.
vtenext’s solutions are trusted by over 1800 satisfied companies across various sectors. The company’s adherence to open-source principles ensures that users can avoid the constraints of proprietary solutions and maintain full ownership of their data.
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