HaloITSM

HaloITSM Products

HaloITSM is a comprehensive IT Service Management (ITSM) solution designed to streamline and enhance IT support services for enterprises. It offers a unified platform that integrates various ITIL-aligned processes, making it easier for businesses to manage their IT services efficiently.

Key Features

HaloITSM provides powerful out-of-the-box functionality that includes incident management, change management, and problem management. These features help businesses align their IT services with their overall business needs, ensuring a more cohesive and efficient operation. The platform is designed to be flexible and can be tailored to meet the exact requirements of any organisation.

AI-Powered Capabilities

One of the standout features of HaloITSM is its advanced Artificial Intelligence capabilities. These AI tools can automatically group related tickets, generate concise summaries, prioritise tasks, and accurately categorise incidents. This enhances efficiency, consistency, and visibility across the service desk, allowing teams to deliver top-notch service to both customers and employees.

Service Automation Framework

HaloITSM’s Service Automation Framework revolutionises Enterprise Service Management (ESM) by automating workflows and centralising communications. This framework makes it easier to track, plan, and deliver organisational changes on any scale. It also standardises processes and helps meet deadlines across various parts of an organisation.

Customer Experience

The platform also focuses on improving customer experience through features like Emotion AI and Virtual Agent. These tools reduce response times and enhance user satisfaction by streamlining the customer experience. Additionally, HaloITSM’s Configuration Management Database (CMDB) is a powerful tool for tracking configuration items and visualising dependencies between them, helping to log incidents and problems more effectively.

About HaloITSM

HaloITSM is based in Stowmarket, United Kingdom. The company has been providing innovative ITSM solutions since 1994.

Global Reach

With over 100,000 users from more than 75 countries, HaloITSM has established itself as a trusted provider of ITSM solutions worldwide. The company’s commitment to delivering high-quality service management solutions has made it a preferred choice for enterprises demanding best-in-class results.

Industry Recognition

HaloITSM’s dedication to excellence is further underscored by its inclusion in the 2025 Gartner® Market Guide for IT Service Management Platforms report. This recognition highlights the company’s position as a leader in the ITSM industry.