Marval MSM

Marval MSM Products

Marval MSM is a comprehensive IT Service Management (ITSM) software designed to streamline operations, improve service delivery, and drive digital transformation. It offers a range of features to help businesses align technology with their strategic goals, manage risk, and control costs.

Key Features

Marval MSM provides visibility and control over business operations, connecting people, processes, and technology across departments and supplier ecosystems. This integration improves service quality and enables data-driven decision-making. The platform addresses issues such as inconsistent support levels, rising costs, and service delivery gaps.

One of the standout features of Marval MSM is its ready-to-go processes, which allow users to get started instantly without the need for lengthy setup procedures or sales engineers. The platform includes built-in templates, workflows, forms, SLAs, and dashboards for various departments including IT, Facilities, and HR.

User-Friendly Customisation

The drag-and-drop workflow builders and modular UI elements empower non-technical teams to customise the platform effortlessly. This eliminates the need for developers or consultants, making it a fast, flexible, and frictionless solution. Users can go live in minutes, thanks to the intuitive design and user-friendly interface.

Deployment Options

Marval MSM offers out-of-the-box solutions available in the cloud or on-premise. The platform’s extensive experience helps businesses implement quick, fully integrated, low-cost deployments that deliver a return on investment in months, not years. It covers various aspects of service management including IT Service Management (ITSM), Enterprise Service Management (ESM), Project Management, and Asset Management.

About Marval MSM

Marval is a leading global provider of enterprise IT Service Management (ITSM) software. Founded in 1989 in Kettering in the United Kingdom, the company has grown to have 37 employees.

Global Presence

With a presence in multiple countries including the United Kingdom, Australia, Netherlands, Sweden, South Africa, Canada and Lithuania Marval serves a diverse range of clients worldwide. The company’s global reach ensures that it can provide localised support and services to its international clientele.

Industry Expertise

Marval has been at the forefront of industry change for over three decades. As original co-authors of ITIL (Information Technology Infrastructure Library), Marval brings a wealth of knowledge and expertise to the ITSM sector. This experience is reflected in their innovative solutions and commitment to service excellence.