eDesk, an AI-powered help desk software from Dublin, unifies customer support and order data for eCommerce teams
HQ
Ireland
Employees
92
eDesk is a comprehensive customer service software designed specifically for eCommerce teams. It unifies customer support, order data, and multiple sales channels into a single platform, enabling businesses to manage their customer interactions more efficiently.
eDesk offers a suite of AI-powered tools that streamline customer support processes. The Smart Inbox uses AI to group similar tickets, allowing teams to respond faster. The AI Chatbot provides 24/7 real-time automated support, handling customer queries instantly. Additionally, the platform includes a Knowledge Base that reduces customer queries by up to 30% by providing self-service options.
eDesk is ideal for eCommerce professionals looking to enhance their customer service operations. It is particularly beneficial for businesses aiming to improve response times, automate reporting, and focus more on sales. The software is trusted by thousands of customers worldwide, including industry leaders like Google, eBay, and Shopify.
eDesk offers more native integrations than any other customer support software, with seamless connections to over 250+ channels, including marketplaces, eCommerce stores, logistics tools, and social networks. It is the only customer support solution on the Amazon and Walmart developer councils, highlighting its industry-leading capabilities.
eDesk is headquartered in Dublin, Ireland, with additional offices in the UK and US. The company employs 92 people and is dedicated to helping online retailers deliver exceptional customer service.
eDesk’s mission is to empower eCommerce professionals with AI-driven tools that cut response times and automate reporting. This allows businesses to focus more on sales and growth. The company is committed to providing seamless, intelligent, and scalable support solutions tailored to the needs of online sellers.
eDesk is trusted by thousands of customers worldwide and has developed a suite of award-winning eCommerce tools. The company’s commitment to innovation and excellence has made it a leader in the customer support software industry.
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