GLPI Service Desk

GLPI Service Desk Products

GLPI Service Desk is a comprehensive open-source service management software designed to streamline IT operations and enhance service delivery. This robust platform integrates Helpdesk, CMDB, Asset Management, and Project Management into a single, user-friendly interface.

Helpdesk Management

GLPI Service Desk excels in organizing support tasks efficiently. It allows users to manage incidents and requests seamlessly, create custom forms, define Service Level Agreements (SLAs), and ensure an optimal experience for customers. The ticketing system is versatile, handling problems, changes, and recurrent tickets with ease. Users can also generate detailed statistics to monitor performance and improve service quality.

CMDB and Asset Management

With GLPI Service Desk, managing hardware, software, and data centers becomes straightforward. The platform offers a comprehensive CMDB that links asset inventory to the Helpdesk, providing a 360-degree view of your IT and business infrastructure. This integration ensures that all assets are tracked and managed effectively, enhancing operational efficiency.

Additional Features

GLPI Service Desk goes beyond basic service management by offering a range of additional features. Users can track expenses, contracts, and suppliers; create new inventory objects; manage user databases; and generate detailed reports. The platform also supports project management, making it a versatile tool for various business needs.

About GLPI Service Desk

GLPI Service Desk is developed by Teclib’, a company based in Paris, France. Founded in 2015, Teclib’ has grown to a team of 27 dedicated employees who are committed to providing top-notch open-source solutions for service management and ITSM.

Global Ecosystem and Partnerships

Teclib’ has fostered a global ecosystem that connects partners, customers, and IT experts. This collaborative network serves various sectors including Government, IT, Telecom, and Private industries. Teclib’s partnership programs extend knowledge and expertise worldwide, ensuring that users have access to the support and resources they need.

Commitment to Open Source and Green Computing

Teclib’ is dedicated to promoting equal rights to applications through open-source collaboration. The company accelerates innovation and leverages technology to contribute to comprehensive solutions. Additionally, Teclib’ is committed to eco-friendly technology practices, respecting the environment through green computing initiatives.