Easiware

Easiware Products

Easiware is a French customer service software designed to help customer service advisors manage their client relationships efficiently. This omnichannel platform is powered by AI and offers a comprehensive solution for businesses looking to enhance their customer service operations.

Centralized Communication Channels

Easiware allows businesses to centralize all their communication channels into a single interface. This integration reduces the need for multiple tools and ensures that no customer request goes unanswered. By consolidating various communication channels, Easiware simplifies the workflow for customer service advisors.

Customer Insights

With Easiware, businesses gain a 360-degree view of their customer data through personalized profiles. This feature enables advisors to provide quick and tailored responses, taking into account the customer’s profile and interaction history. The goal is to offer a personalized and efficient customer service experience.

Automation and Customization

Easiware helps automate repetitive tasks, allowing advisors to focus on high-value activities. The platform supports custom management rules and team collaboration features, ensuring optimal customer follow-up. Additionally, it offers response templates to standardize communications.

Performance Monitoring

The software provides customizable dashboards with essential KPIs such as average handling time, request volume, advisor productivity, and customer contact reasons. These metrics are measured in real-time, enabling businesses to monitor and anticipate their customer service activities effectively.

About Easiware

Easiware is based in Paris, France, and was founded in 2008. The company has grown to a team of 34 employees dedicated to providing a robust customer service platform.

Company Mission and Values

Easiware’s journey began with a simple idea that successful companies are those that take care of their customers. The company’s ambition is to offer a 360-degree solution that helps all customer-facing employees achieve their goals and demonstrate their talents.

Client Base and Trust

Over 500 brands worldwide rely on Easiware’s platform to better support their customers, respond to them in a personalized manner, manage their satisfaction, and build loyalty. Some of the notable brands that trust Easiware include Galeries Lafayette, Caudalie, NUXE, Meetic, Promod, Petit Bateau, Nature & Découverte, Bonduelle, Michel et Augustin, Engie, La Grande Récré, EFFIA Stationnement, SNCF, Florajet, Groupe Beaumanoir.