iTop

iTop Products

Combodo’s iTop is a comprehensive IT Service Management (ITSM) and Configuration Management Database (CMDB) solution designed to streamline IT operations, reduce costs, and enhance service delivery. It offers a flexible and customizable platform that caters to the unique needs of various organizations.

IT Service Management

iTop provides integrated processes for managing IT services efficiently. It includes a configurable service catalog that communicates seamlessly with the CMDB and other processes, ensuring better data quality, automation, and time savings. This integration leads to improved customer satisfaction by simplifying service delivery and efficiently managing requests and incidents.

Problem & Change Management

iTop ensures smooth and secure change management processes that are fully traceable, reducing risks while enabling agile decision-making. This feature helps organizations facilitate changes and address problems without disruption.

CMDB

At the core of iTop lies the CMDB, which provides complete visibility and control over the IT configuration. It ensures compliance, tracks dependencies, and enables faster incident response with dynamic insights into the infrastructure.

Activity Monitoring

iTop’s powerful management tools allow users to track performance, optimize workflows, and ensure compliance. From SLA tracking to advanced analytics, iTop simplifies monitoring and administration through a single, intuitive interface.

Integration & Customization

iTop connects seamlessly with external tools, creating a cohesive IT environment where data flows effortlessly and workflows are uninterrupted. It offers powerful customization capabilities, from standard UI personalization to data model adaptation. iTop also features a low-code designer that enables fast, easy, and sustainable customizations without requiring developer knowledge.

About iTop

Combodo is based in Échirolles, France. The company was founded in 2010 by the creators of the open-source project iTop. Combodo’s mission is to help businesses improve their IT management through ITIL best practices.

Expertise & Ambition

The company’s consultants have over 10 years of experience in implementing ITIL best practices. Combodo aims to make iTop the leading open-source software for IT system management. The company focuses on providing flexible and affordable solutions that enhance the quality and productivity of IT services for businesses of all sizes.

Community & Resources

Combodo boasts a global community of over 15,000 members. The company offers a dedicated hub with resources for managing iTop, a range of plugins for customization and integration, and an active forum for community support.