Crisp

Crisp Products

Crisp is an all-in-one AI-powered multichannel messaging platform designed to help businesses connect instantly with customers or leads seeking support. It offers a comprehensive suite of tools for customer support, marketing, and sales teams, aiming to streamline workflows and enhance customer experiences.

Key Features

Crisp provides a range of features to augment customer experiences. Its AI is designed to support teams and customers, automating up to 50% of inquiries and allowing teams to focus on more critical tasks. The platform includes a chat widget that can be added to websites or web apps, enabling real-time communication with visitors and offering support when it counts.

Multichannel Support

With Crisp, businesses can interact with new and existing customers across various channels, from sales to customer support. The platform consolidates all inbound conversations from multiple channels into one collaborative inbox, making it easy for teams to access, manage, and respond to messages efficiently.

AI and Automation

Crisp leverages AI to help teams and customers move faster. It offers smart replies, auto-summaries, writing tools, and a support copilot trained on your content. The platform also allows businesses to create AI Agent workflows using a no-code AI Agent builder or choose from a library of templates. These workflows can be deployed across various messaging channels, including web chat widgets, WhatsApp, Messenger, Instagram, and email.

Performance Monitoring

Businesses can monitor and track their teams’ performances with Crisp. The platform provides day-by-day metrics on how support is performing, helping identify areas for optimization to deliver better service. Additionally, Crisp includes a built-in CRM that synchronizes leads and customer data, providing access to past interactions and enabling more personalized conversations.

About Crisp

Crisp is headquartered in Nantes, France. Founded in 2015, the company has grown to a team of 20 employees dedicated to revolutionizing customer support through AI-driven solutions.

Company Overview

Crisp is committed to helping businesses build meaningful customer experiences at every touchpoint of the customer’s lifecycle. The company’s mission is to lead businesses through the customer-driven revolution by using conversations to unlock hypergrowth.

Compliance and Standards

As a European-based company, Crisp adheres to stringent data protection regulations, ensuring that all customer interactions are secure and compliant with EU standards.