Zammad, a Berlin-based helpdesk solution launched in 2016, offers open-source and SaaS options for managing customer communications across multiple channels.
HQ
Germany
Founded
2015
Employees
20
Zammad is a comprehensive helpdesk and ticketing solution designed to streamline customer communications and enhance service experiences. It offers a centralized platform for managing all customer interactions, ensuring that support teams can efficiently address inquiries and issues.
Zammad provides a range of features that make it a powerful tool for customer support. Users can connect all their communication channels, easily grant user rights, and receive helpful reporting. This allows businesses to maintain control over their customer interactions and provide exceptional service. The platform is known for its intuitiveness, speed, and ease of use, making it accessible for teams of all sizes.
Zammad is ideal for companies looking to improve their customer support operations. It is particularly beneficial for IT helpdesks and other organizational units within an administration that need to digitize internal processes. The software’s wide-ranging features make it suitable for various industries and business sizes, from small startups to large enterprises.
Zammad is headquartered in Berlin, Germany. The company was founded in 2015 and has since grown to a team of 20 employees.
Zammad is committed to providing an award-winning helpdesk/ticketing solution that is both open-source and available as a SaaS. The company prides itself on its intuitive, quick, and easy-to-use platform, which has been adopted by hundreds of companies since its launch in 2016.
The company adheres to strict data privacy regulations, ensuring that all customer data is handled with the utmost care and security.
