OTRS

OTRS Products

OTRS is a comprehensive service management suite designed to streamline customer service and support operations. It offers customizable solutions tailored to various business units, including IT, HR, and more. With its robust ticket management system, OTRS enables organizations to handle customer inquiries efficiently and effectively.

Key Features

OTRS provides a wide range of features that go beyond basic ticketing functions. These include automation capabilities that reduce manual tasks, advanced reporting tools for insights into service performance, and multi-channel support to ensure customers can reach out through their preferred methods. The platform is designed to help organizations provide exceptional service to all customers, ensuring fast, personalized, and high-quality support.

Incident Response Management

In today’s networked world, cyber threats are a significant concern. OTRS includes incident response management software that helps organizations respond quickly and effectively to security incidents. This feature ensures compliance with international standards such as ISO 27001, providing transparent documentation and efficient cybersecurity incident management.

Knowledge Management

OTRS also excels in knowledge management, offering tools that significantly impact productivity, innovation, and customer satisfaction. The platform’s knowledge management software helps organizations manage their knowledge base effectively, ensuring that critical information is readily available to those who need it.

About OTRS

OTRS Group is headquartered in Oberursel, Germany. Founded in 2003, the company has grown to become a global leader in service management solutions. With a team of 121 employees, OTRS Group serves a diverse range of industries and clients worldwide.

Global Reach and Compliance

OTRS Group operates through several subsidiaries located in the USA, Mexico, Singapore, Brazil, and Hungary. This global presence allows the company to offer localized support and services to its international clientele. OTRS AG is listed on the basic board of the Frankfurt Stock Exchange, underscoring its commitment to transparency and corporate governance.

Industry Recognition and Clients

The company’s solutions are industry-independent and have been awarded the SERVIEW CERTIFIED TOOL seal of approval. Among its prestigious clients are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd.