EGroupware Helpdesk, a German collaboration tool for managing emails, contacts, tasks and more
HQ
Germany
Founded
1996
Employees
6
EGroupware Helpdesk is a comprehensive online collaboration and organisation tool designed to streamline business processes and enhance productivity. It integrates various cutting-edge technologies to provide a seamless experience for users, whether in a German hosting environment or on-premises.
EGroupware Helpdesk offers a wide range of features to manage essential business functions. It includes email management, contact management, appointment scheduling, task management, and project management. The software also provides an online file server, chat integration, video conferencing, and remote desktop modules, making it a sophisticated solution for home office setups.
The platform comes with a native web interface that allows users to access data from any platform worldwide. It supports multiple groupware clients and mobile devices, ensuring flexibility and convenience. EGroupware is international, supporting over 25 languages, and runs preferably on Linux. On the client side, it is compatible with recommended internet browsers such as Chrome or Firefox.
EGroupware Helpdesk will offer an application for mandatory e-invoicing in Germany starting in 2025. It supports the XRechnung and ZUGFeRD formats in compliance with EU standard EN 16931, ensuring that businesses can create and receive legally compliant e-invoices.
EGroupware Helpdesk is designed with security in mind. Being an open-source solution made in Germany, it ensures maximum digital sovereignty. The software offers flexible customisation options, making it scalable even for large installations. It is also GDPR compliant, providing full data control to users.
EGroupware is based in Kaiserslautern, Germany. The company was founded in 1996 and has since grown to become a notable provider of enterprise-ready collaboration software.
With a team of six employees, EGroupware focuses on delivering high-quality support and innovative solutions to its users. The company’s software is designed to be international, supporting over 25 languages and catering to a global audience.
EGroupware ensures that its products are compliant with relevant regulations, including GDPR. The company offers powerful support to its users, ensuring that businesses can operate smoothly and efficiently.
Explore other tools in this category
Zammad, a Berlin-based helpdesk solution launched in 2016, offers open-source and SaaS options for managing customer communications across multiple channels.
OTRS, based in Oberursel, Germany, offers customizable service management solutions for customer service and support operations.
Easy Redmine, an integrated AI-powered software suite from Essen, Germany, combines agile and waterfall project management, support and software development.