OTOBO, a modular, scalable service management platform from Leiblfing, Germany, standardises and automates service processes to boost efficiency and service quality.
HQ
Germany
Founded
2011
Employees
10
OTOBO is a versatile service management platform designed to enhance IT and enterprise-wide services. It offers a modular and scalable solution that supports organisations in delivering exceptional services to their customers, whether internal IT services, customer services, or specialised departmental services.
OTOBO stands out with its ability to standardise and automate complex and repetitive service processes. This capability significantly boosts the efficiency of service organisations, improves service quality, and enhances the satisfaction of both employees and customers. By automating routine tasks, service teams can focus on more critical issues, leading to faster responses and solutions for enquiries.
The platform provides IT departments with greater transparency, efficiency, and productivity. Organisations maintain control over sensitive data while saving on service and licensing costs, thanks to OTOBO being 100% open source. This open-source nature ensures that users can customise and extend the platform to meet their specific needs without incurring additional licensing fees.
As the manufacturer and source code owner of OTOBO, the company offers comprehensive support services, including consulting, training, development, support, and managed services. This ensures that users can successfully introduce and operate OTOBO within their organisations. The OTOBO community is also a valuable resource for users to join and shape the future of the platform.
OTOBO is based in Leiblfing, Germany. Founded in 2011, the company has grown to a team of 10 dedicated employees.
The company’s mission is to empower service excellence and make people smile through outstanding service management solutions. OTOBO is committed to providing open-source solutions that enhance service quality and efficiency across various sectors.
OTOBO fosters a strong community spirit, encouraging users to join and actively participate in shaping the future of the platform. This community-driven approach ensures that OTOBO remains responsive to user needs and continues to evolve with cutting-edge features and capabilities.
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