Startdeliver

Startdeliver Products

Startdeliver is a next-generation Customer Success Platform designed to help companies proactively manage their customer base with fewer resources. The platform is tailored to assist Customer Success Managers in making informed decisions based on customer data, prioritising actions to prevent churn and growing Net Revenue Retention (NRR) over time.

Key Features

Startdeliver offers a range of features to streamline customer success processes. The platform enables users to predict and act on customer signals before issues arise, helping to prevent churn and discover expansion opportunities. It facilitates faster onboarding through shared workspaces where customers and teams can collaborate and share data. Weekly reports on NRR and team performance help demonstrate the impact of Customer Success across the organisation.

Workflow and Integrations

The platform changes the way teams work by bringing order to chaos. It allows filtering customers based on churn risk, providing a clear focus for daily activities. Shared workspaces enable customers to act by driving onboarding, assigning tasks, and creating joint accountability. AI workflows save time through automated processes such as sending emails based on custom triggers, automating upsells based on behaviour, and generating automated referral requests.

Startdeliver integrates seamlessly with various tools like HubSpot, Salesforce, Pipedrive, Monday, Asana, Trello, ClickUp, Mixpanel, Amplitude, Pendo, and Heap. This integration capability reduces costs and eliminates the need for tab switching, allowing users to analyse all customer data in one place.

Customer Journey Management

Startdeliver provides a comprehensive platform for managing every step of the customer journey. It helps stakeholders keep track of all users as the journey evolves, manage and drive proactive retention processes, measure customer health with actionable insights, and manage all interactions with customers. The platform delivers desired outcomes through deliberate journeys and scales customer interactions with automation IQ.

About Startdeliver

Startdeliver is headquartered in Stockholm, Sweden. The company was founded in 2018 and has grown to a team of 12 employees.

Compliance and Security

Startdeliver adheres to industry security standards and is continuously working toward enhanced compliance. The platform uses encryption, access controls, and regular backups to safeguard data. All data is hosted within the EU at AWS Frankfurt.

Customer Support

Startdeliver offers global 24/7 support with Service Level Agreements (SLAs) and a dedicated customer success manager to ensure customers achieve their goals. The company provides proactive account reviews, health checks, and success planning to align with customer objectives.