NPS Today offers plug & play solutions for customer feedback, surveys and experience management, integrating with existing customer systems.
HQ
Denmark
Founded
2015
Employees
24
NPS Today is a comprehensive customer success platform designed to streamline and enhance customer experience management. It offers a range of survey tools, including NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score), to help businesses gather valuable feedback and insights from their customers.
NPS Today provides a plug-and-play solution that integrates seamlessly with existing customer engagement systems and channels. This allows businesses to automate their customer experience programs efficiently. The platform is designed to be fast to implement, simple to respond to, and easy to act upon, making it a practical choice for companies looking to improve their customer relationships.
With NPS Today, users can set up branded surveys from a single, easy-to-use survey platform. This includes transactional CSAT or CES surveys, relational NPS surveys, and employee NPS-based surveys. The platform enables businesses to measure and act on customer feedback continuously, ensuring that improvements are made where they are most needed.
NPS Today allows businesses to work with customer experience data directly within their existing customer systems. Surveys can be triggered based on customer data and interactions, and the results can be shared with customer-facing employees. This facilitates follow-up and recovery actions based on customer pulse, ensuring that feedback is turned into actionable insights and improvements.
In addition to its plug-and-play capabilities, NPS Today offers professional services to help businesses set up and drive successful customer experience programs. Their team of SaaS and CX experts provide guidance on best practices, custom solutions, and integrations, ensuring that businesses get the most out of the platform.
NPS Today is headquartered in Copenhagen, Denmark. The company was founded in 2015 by a team of software and customer satisfaction management experts.
With a team of 24 employees, NPS Today provides plug-and-play solutions that make customer experience and relationship improvements simple and easy. The company’s expertise lies in creating software that integrates seamlessly into daily work processes, helping businesses enhance their customer interactions.
NPS Today is dedicated to helping customer-focused organizations across the globe deliver outstanding experiences. Their solutions are designed to be user-friendly and effective, ensuring that businesses can quickly implement and benefit from their customer experience programs.
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