FROGED

FROGED Products

FROGED is an omnichannel platform designed to revolutionise customer service through the integration of AI and human expertise. It enables businesses to launch support services quickly, enhance customer interactions, and drive revenue growth.

Key Features

FROGED offers a comprehensive suite of tools to streamline customer service operations. Its omnichannel communication capabilities allow businesses to engage with customers seamlessly across various touchpoints. The platform includes a robust help desk system that empowers support agents with a complete knowledge base, enabling them to share relevant articles during live chats.

Campaign management tools help drive traffic and convert clicks into purchases, providing measurable results. Real-time reports allow businesses to monitor agent productivity, response times, CSAT scores, and other key metrics, facilitating data-driven decision-making.

Benefits and Integration

One of the standout features of FROGED is its rapid integration capability, which can get your system live in as little as 24 hours. This ensures minimal downtime and quick onboarding. The platform also offers reliable customer service with secure user management through Azure Active Directory integration and GDPR-compliant data protection.

FROGED’s scalable system includes ready-to-use response templates and automation rules to assign and tag conversations based on logic and volume. This helps agents save time while delivering top-tier service. The knowledge base enables customers to solve issues independently, reducing ticket volume significantly.

About FROGED

FROGED is headquartered in Málaga, Spain. Founded in 2019, the company has grown to a team of 16 employees dedicated to transforming customer service through innovative technology.

Commitment to Security and Compliance

FROGED is committed to maintaining the highest standards of data security and compliance. The company’s servers are hosted in the EU, specifically in Frankfurt, ensuring compliance with data protection laws like the GDPR. FROGED holds ISO 27001, ISO 27017, and ISO 27018 certifications, reinforcing its commitment to global security standards.

Scalability and Support

FROGED’s scalable system is designed to grow with your business, providing the tools needed to enhance agent productivity and customer satisfaction. The platform’s rapid integration and reliable support ensure a smooth onboarding process, making it an ideal choice for businesses looking to improve their customer service operations.