Skalin

Skalin Products

Skalin is a comprehensive customer success platform designed to help B2B SaaS companies better onboard, engage, and grow their customer base. With its powerful suite of tools, Skalin provides a 360° view of customers by aggregating data from various sources such as CRM data, product usage, subscription details, and conversations.

Unified Customer View

Skalin effortlessly combines data from your CRM with insights from your backend and other tools like Segment, Pendo, Mixpanel, Intercom, and Zendesk. This integration creates a unified and actionable customer view, allowing you to analyze all your customer data in one place. This holistic approach ensures that you have a complete understanding of your customers’ needs and behaviors.

Smart Automations and Alerts

With Skalin, you can create personalized workflows and set up real-time alerts to drive faster onboarding and increase customer engagement. These smart automations help you proactively support growth at every stage of the customer journey. By automating repetitive tasks, Skalin allows your team to focus on delivering exceptional customer experiences.

AI-Driven Health Scores

Skalin’s AI-driven Health Scores automatically detect at-risk customers and predict churn, enabling you to take proactive actions to improve retention. This feature helps you identify customers who need your attention, allowing you to spend less time guessing and more time helping your customers. The self-learning algorithms silently mine your customer data and autonomously detect risky behavior, providing you with valuable insights from day one.

About Skalin

Skalin is headquartered in Paris, France. The company was founded in 2020 with a mission to revolutionize the way B2B SaaS companies manage customer success. With a small but dedicated team of 7 employees, Skalin is committed to providing innovative solutions that help businesses better onboard, engage, and grow their customers.

Compliance and Innovation

Skalin adheres to strict EU compliance standards, ensuring that all customer data is handled with the utmost care and security. The company’s focus on compliance and innovation has made it a top-rated platform among users and analysts alike.