BSI CRM

BSI CRM Products

BSI CRM is an AI-powered, fully integrated CRM and CX solution designed to help businesses attract, engage, and retain customers. This comprehensive platform connects sales, marketing, and service departments, ensuring seamless customer interactions across all channels.

Key Features

BSI CRM offers a generative 360° customer view, providing a holistic understanding of each customer. The AI-based BSI Companion acts as a smart assistant, available anytime and anywhere to enhance user experience and productivity. Automation through AI agents helps in recognizing patterns, understanding correlations, and drawing real-time insights from vast amounts of customer data.

Customization and Data Sovereignty

The BSI Customer Suite is modular and extensively customizable, allowing businesses to tailor the software to their specific industry needs. With over 70 AI models to choose from, companies can select the one that best suits their requirements. BSI CRM ensures data sovereignty, giving businesses the flexibility to switch cloud solutions if needed. The platform is designed to grow with your business, maintaining stability and efficiency even as the number of users and data increases.

Industry-Specific Solutions

BSI CRM is particularly strong in the banking, insurance, retail, and energy & utilities sectors. The software combines in-depth industry knowledge with technological excellence to provide solutions that comply with regulations and meet specific business needs. The platform’s ability to unify customer data, ensure its quality, and keep it GDPR compliant makes it a reliable choice for businesses looking to build sustainable customer relationships.

About BSI CRM

BSI Software is based in Baden, Switzerland. Founded in 1996, the company has grown to employ 544 people.

Market Leadership

BSI Software is the market leader in the DACH region for its focus industries. The company’s commitment to long-term, partnership-based relationships has earned it a reputation for excellence and reliability. BSI Software’s customer base includes well-known companies such as ADAC, Hornbach, Techem, PostFinance, Raiffeisen Banking Group, and Signal Iduna.

Industry Expertise

BSI Software combines in-depth industry knowledge with technological excellence in its focus industries – banking, insurance, retail, and energy & utilities. This expertise allows the company to provide tailored solutions that meet the unique needs of each sector.