Grasp

Grasp Products

Grasp is a customer conversations platform designed to streamline and enhance customer service interactions. By integrating multiple lines of communication, Grasp creates a unified timeline of all contact moments, ensuring that businesses never miss an opportunity for meaningful engagement.

Key Features

Grasp offers a comprehensive suite of tools to boost customer service. With AI-powered capabilities, it turns customer interactions into valuable insights that drive growth and success. The platform supports various communication channels, including email, phone, chat, and social media, making businesses more accessible to their customers.

Timeline and Overview

One of the standout features of Grasp is its ability to consolidate all customer contact moments into one clear timeline. This ensures that support teams have a complete overview of the customer relationship, allowing them to address issues efficiently and effectively. The goal is to resolve customer queries right the first time, every time.

Proactive Customer Engagement

Grasp helps businesses stay one step ahead by proactively initiating conversations about topics customers want to know about. By clearly mapping out customer needs, Grasp enables businesses to score points with their customers through timely and relevant interactions.

Accessibility and Support

Grasp is designed to be accessible through multiple channels, ensuring that businesses can quickly and easily engage with their customers. The platform offers continuous English support and a 14-day free trial, making it easy for businesses to get started and see the benefits firsthand.

About Grasp

Grasp is headquartered in Amsterdam, Netherlands. Founded in 2012, the company has grown to a team of seven dedicated professionals committed to enhancing customer service experiences through innovative technology.

Company Mission

The mission of Grasp is to bring together multiple lines of communication and create a cohesive story from all contact moments. This approach helps businesses regain control of their customer service, ensuring that every interaction is meaningful and productive.

Compliance and Support

Grasp adheres to EU compliance standards, providing a secure and reliable platform for businesses. The company offers continuous support to its users, ensuring that they can maximize the benefits of the platform.