Hubtype

Hubtype Products

Hubtype is a customer service automation platform designed to enhance customer experience through advanced chatbot technology and WhatsApp automation. It caters to both enterprise-level businesses and SMEs, offering a robust suite of tools to streamline customer interactions and improve operational efficiency.

Key Features

Hubtype’s platform stands out with its ability to create advanced chatbots and conversational applications. These chatbots integrate various automation technologies, including webviews, conversational flows, and multilingual AI. This allows businesses to automate complex customer service processes effectively. The platform also offers a no-code, drag-and-drop chatbot builder, enabling users to automate and edit customer journeys quickly.

Messaging-First Helpdesk

The messaging-first helpdesk interface is designed for admins and agents to manage tickets, queues, and business areas efficiently. This feature ensures that customer service teams can handle inquiries seamlessly, improving response times and overall customer satisfaction.

Analytics Suite

Hubtype provides a comprehensive analytics suite built specifically for messaging. This suite offers rigorous information to make quick decisions that improve CSAT scores. Businesses can track performance metrics and gain insights into customer interactions, enabling data-driven improvements.

Security and Integration

Security is a critical aspect of Hubtype’s platform. It offers end-to-end encryption on messages, secure SSL Webhooks, and is ISO 27001 certified. This ensures that both companies and customers can interact securely. Additionally, Hubtype integrates seamlessly with existing tech stacks, including CRM systems, helpdesk software, data analytics tools, CMS platforms, and existing AI solutions.

About Hubtype

Hubtype is headquartered in Barcelona, Spain. The company was founded in 2016 and has grown to a team of 53 employees.

Company Focus

Hubtype empowers companies to have impactful interactions with their audience across various messaging channels. The company’s mission is to transform customer service by automating and optimizing conversations on platforms like WhatsApp, Messenger, and webchat. This approach meets customers where they are while reducing operational costs for businesses.

Compliance and Security

Compliance with EU regulations is a key priority for Hubtype. The company adheres to strict security protocols, ensuring that all interactions are secure and data is protected. This commitment to security and compliance makes Hubtype a trusted partner for businesses looking to enhance their customer service capabilities.