Koban

Koban Products

Koban is a comprehensive CRM platform designed to streamline and enhance customer relationship management for small and medium-sized enterprises (SMEs). This powerful tool offers a range of features tailored to meet the diverse needs of businesses operating in both B2B and B2C sectors.

Centralised Sales Management

The sales module within Koban allows businesses to centralise and segment their data effectively. It enables users to track opportunities, follow up on ongoing quotes, and automate repetitive actions. This centralisation helps in boosting commercial development and ensuring that no potential lead is overlooked.

Integrated Billing Cycle

Koban integrates the entire billing cycle directly into the CRM. From generating quotes to exporting accounting data, including managing purchase orders, the platform covers all aspects of the billing process. This integration ensures a seamless flow from sales to accounting, enhancing overall efficiency.

Marketing Automation

With Koban, marketing efforts are no longer isolated. The platform allows users to execute all marketing actions directly from the CRM, leading to better targeting and an improved return on investment (ROI). This feature helps in creating highly targeted campaigns and generating leads more effectively.

Customer Support and Engagement

Koban centralises incoming customer requests regardless of the channel used, improving the responsiveness of support teams. The platform includes a customisable client space where useful documents such as invoices, ongoing quotes, tickets, partner tracking, and client material inventory can be accessed. This enhances customer engagement and satisfaction.

Customisable and User-Friendly Interface

Koban is designed to be ergonomic and easy to use, with a user-friendly interface that is also mobile-friendly. The platform is fully compliant with RGPD regulations, ensuring data privacy and security for all users.

About Koban

Koban is a French company based in L’Arbresle, near Lyon. Founded in 2012, the company has grown to a team of 15 dedicated professionals committed to providing top-notch CRM solutions tailored for SMEs.

Commitment to Customer Success

Since its inception, Koban has been driven by the belief that accompaniment is a key factor in the success of any CRM project. The team is dedicated to guiding each client towards achieving their goals, offering personalised support throughout the implementation and usage of the CRM platform.

Proven Track Record

With over 370 SMEs already benefiting from Koban’s solutions, the company has established a strong reputation in the market. The platform boasts high user satisfaction rates, reflecting its effectiveness and reliability in enhancing customer relationship management for businesses across various sectors.