Pobuca

Pobuca Products

Pobuca offers a comprehensive Customer Experience (CX) platform designed to help brands and retailers enhance customer satisfaction, loyalty, and advocacy. The Pobuca Experience Cloud is an AI-driven solution that enables businesses to measure, design, and improve their customer experience continuously.

Key Features

The platform provides a range of features, including CX and Loyalty metrics, industry benchmarks, and competitor tracking. It also offers Voice of Customer (VoC) insights, deep customer profiling and segmentation, advanced analytics, and sentiment analysis across various customer interactions such as social media, reviews, emails, chats, and recorded calls.

Consulting Services

In addition to its powerful AI-based solutions, Pobuca offers consulting services to help businesses leverage their CX metrics effectively. These services include consulting sessions with CX and Loyalty experts, CX alerts and recommendations, CRM consulting, and Customer Success Services. The goal is to create a robust CX strategy that avoids potential flaws and maximizes customer engagement.

Customer Engagement

Pobuca Experience Cloud provides a 360° customer view, allowing businesses to understand their customers at every touchpoint. It supports personalized campaigns, journey mapping, tailor-made loyalty programs, and omnichannel customer service with both human and virtual agents. The platform also enhances collaboration and productivity through Employee Experience technologies.

About Pobuca

Pobuca is headquartered in London, United Kingdom. Founded in 2000 the company has grown to employ 85 people.

Company Mission

Pobuca’s mission is to unleash creativity in the workplace while giving back to society. The company employs Artificial Intelligence technology to handle mundane tasks, freeing up users to focus on creative endeavors. Pobuca aims to build a technology company with a global footprint that empowers society’s potential, creativity, and forward-thinking.

Trusted Partnerships

Trusted by over 350 industry leaders, Pobuca is committed to helping businesses upgrade their customer experiences through innovative AI solutions and comprehensive consulting services.