PolyAI

PolyAI Products

PolyAI offers an enterprise-grade conversational platform that enables organisations to automate and enhance their customer service interactions. Its AI-powered voice assistants are designed to handle complex inquiries across multiple channels, providing engaging and lifelike experiences that resemble talking to a human agent. Key features include seamless integration with existing systems, real-time analytics, multilingual support, and continuous learning capabilities. Targeted at large enterprises, PolyAI helps reduce call volume, improve customer satisfaction, and increase operational efficiency by resolving over 50% of calls instantly and around the clock.

The platform supports various use cases such as authentication, order management, billing, and more. It empowers customer service teams by reducing wait times, lowering operational costs, and enabling agents to focus on more meaningful tasks. With rapid deployment within six weeks and compliance with industry security standards, PolyAI ensures reliable and secure AI solutions that drive measurable business outcomes while maintaining high customer trust and loyalty.

About PolyAI

PolyAI is based in London, United Kingdom, and employs approximately 287 staff members. The company was founded to develop innovative AI solutions for enterprise customer service. It is committed to delivering secure, compliant, and scalable conversational platforms tailored for industries such as banking, healthcare, travel, and hospitality.

PolyAI’s mission is to modernise customer experience by integrating AI-driven voice assistants into existing operational frameworks. The company’s focus on security and compliance ensures its solutions meet regulatory requirements across various sectors. With a strong emphasis on real-time insights and continuous improvement, PolyAI aims to help organisations build trusted brands through exceptional customer interactions.