Spitch, based in Arnhem, Netherlands, offers AI-driven customer support automation. It streamlines voice and text interactions to enhance efficiency and customer experience.
HQ
Netherlands
Founded
2010
Employees
1
Spitch offers a comprehensive suite of AI-powered tools designed to enhance customer service operations through automation and intelligent insights. The platform specialises in streamlining customer interactions across voice and text channels, ensuring efficient and effective communication.
The core of Spitch’s offering is its modular, LLM-based conversational AI platform. This technology enables businesses to deploy virtual assistants that handle voice and text queries automatically, providing 24/7 self-service options for customers. The platform is designed to be scalable, allowing businesses to start with the products they need and expand as required.
Spitch provides a range of ready-to-use products, including Virtual Assistant (VA) for self-service queries, Speech Analytics (SA) for monitoring and gaining insights from conversations, and Voice Biometrics (VB) for secure caller authentication. Additionally, the Knowledge Agent (KA) unifies information delivery, while the Chat Platform (CP) supports live chat and intelligent chatbots. Agent Assist (AA) and Agent Training (AT) tools enhance agent productivity and skills, and Quality Management (QM) ensures compliance and performance tracking.
Spitch’s solutions are designed to improve customer satisfaction by providing instant responses to voice and text queries. The platform uses natural language understanding (NLU) for sentiment analysis and CSAT surveys, ensuring that every interaction is monitored for quality. Bots can seamlessly hand off to live agents when necessary, ensuring a smooth customer experience.
By automating low-touch interactions, Spitch allows contact centre agents to focus on more complex issues. The Speech Analytics Dashboard provides continuous insights into service quality, helping businesses track and improve their performance. The platform also integrates with existing backend systems, ensuring enterprise scalability and operational efficiency.
Spitch is headquartered in Arnhem, Netherlands. Founded in 2010, the company has established itself as a leader in conversational AI solutions designed to enhance customer service operations.
Spitch focuses on delivering intelligent customer service automation wherever conversations happen. The company’s mission is to reduce costs while improving the experience for both customers and employees. Spitch’s approach is rooted in providing scalable, modular solutions that integrate seamlessly with existing systems.
Spitch’s technology has been adopted by various industries, including banking and insurance, where it has significantly improved customer and employee satisfaction. The company’s solutions are designed to be cost-effective and easy to deploy, making them accessible to businesses of all sizes.
