Deepser

Deepser Products

Deepser is a comprehensive help desk software designed to streamline IT workflows, customer support, and IT Asset Management. It combines the best features of help desk, ITSM, and CRM solutions, offering a modular and highly customizable platform that adapts to the unique needs of any organization.

Key Features

Deepser offers a wide range of functionalities, including ticket tracking, process automation, task assignment, and data linking. It provides an overview of the situation, allowing users to set measurable targets and manage their workflows efficiently. The software is ITIL-compliant and offers low code/no code customization options, making it suitable for businesses of all sizes.

Customization and Scalability

One of the standout features of Deepser is its high level of customization. Users can customize fields, ticket forms, grids, SLAs, workflows, and the user portal. This flexibility ensures that the software can adapt to the specific needs of different departments within a company. Additionally, Deepser is designed to be scalable, supporting the growth and success of businesses through its modular structure.

User Experience

Deepser prides itself on its great usability for both agents and end-users. The software is easy to use, which is crucial when selecting new software. It offers automations to optimize workflows, significantly reducing the time and effort required for various tasks. Deepser also provides dedicated project management support during startup and configuration phases, ensuring a smooth transition and implementation process.

Pricing and Support

Deepser offers clear and simple pricing plans designed for a minimum of three agents. The plans include the Starter package for basic needs, the Plus package for growing companies, and the Enterprise package for larger organizations. Support is available through a 24/7 Customer Portal, with additional support packages available on an hourly basis. The online Academy can also be accessed 24/7, free of charge.

About Deepser

Deepser is based in Schio, Italy. Founded in 2019 with a team of 25 employees.

Commitment to Security and Compliance

Deepser is committed to security and compliance with European Union laws on GDPR. The company’s servers are located in Europe for European clients, ensuring data protection and compliance with local regulations. Deepser is also ISO 27001 certified, adhering to best practices for information security management systems.

Customer-Centric Approach

The company places a strong emphasis on meeting customer needs and continuously improving its features and services based on customer feedback. This customer-centric approach ensures that Deepser remains a relevant and effective solution for managing IT workflows and customer support.