LiveAgent

LiveAgent Products

LiveAgent is a comprehensive customer service software designed to enhance the efficiency and effectiveness of help desk operations. It provides a robust platform for managing customer interactions through multiple channels, ensuring a seamless and integrated customer service experience.

Key Features

LiveAgent offers over 175 help desk and live chat features, making it a versatile tool for customer service teams. These features include ticket management, live chat, social media integration, and a comprehensive knowledge base. The software also supports automation and workflow management, allowing teams to streamline their processes and improve response times.

Multi-Channel Support

One of the standout features of LiveAgent is its multi-channel support. This enables customer service teams to manage interactions from various sources such as email, phone calls, live chat, and social media platforms, all from a single interface. This integration ensures that no customer query goes unnoticed and that responses are timely and consistent.

Target Users

LiveAgent is ideal for businesses of all sizes that prioritize customer service excellence. It is particularly beneficial for companies with high volumes of customer interactions, such as e-commerce platforms, telecommunications providers, and financial institutions. The software’s scalability makes it suitable for both small businesses and large enterprises looking to enhance their customer support capabilities.

About LiveAgent

LiveAgent is headquartered in Bratislava, Slovakia. The company was founded in 2011 and has since grown to become a notable player in the customer service software market.

Company Size and Reach

With a team of 16 employees, LiveAgent has managed to create a significant impact in the industry. The company’s focus on innovation and customer satisfaction has driven its growth and success.

Compliance and Standards

LiveAgent adheres to European standards and regulations, ensuring that its software complies with data protection and privacy laws. This commitment to compliance provides customers with the assurance that their data is handled securely and responsibly.