HappyOrNot

HappyOrNot Products

HappyOrNot provides a real-time customer feedback platform that helps businesses understand customer satisfaction and identify areas for improvement. The platform captures customer emotions at the exact moment of experience, enabling companies to make data-driven decisions.

Feedback Collection

The core of HappyOrNot’s solution is its intuitive Smiley buttons, which allow customers to provide instant feedback with a simple press. This method ensures high response rates and captures genuine emotions, providing businesses with accurate insights into customer satisfaction.

Analytics and Insights

HappyOrNot Analytics enables businesses to share insights with their staff, fostering a collaborative environment where everyone can learn what works and what doesn’t. This shared understanding helps companies to make informed decisions and implement changes that enhance customer satisfaction.

Success Services

To help businesses transform their operations, HappyOrNot offers Success Services. These services provide tools and best practices that guide organisations in turning feedback into profitable actions. By leveraging these insights, companies can improve service excellence and overall business performance over time.

About HappyOrNot

HappyOrNot is headquartered in Tampere, Finland. The company was founded in 2009 and has grown to employ 84 people.

Global Reach

With over 4,000 clients in 135 countries, HappyOrNot has established itself as a global leader in instant customer feedback solutions. The company has collected over 2 billion feedback responses to date, demonstrating its widespread adoption and impact.

Mission and Impact

The mission of HappyOrNot is to simplify the process of giving and understanding feedback. By enabling companies to engage with their customers through a simple Smiley button, HappyOrNot helps turn feedback into profitable actions, driving service excellence and business performance.