Insocial, a Dutch platform for gathering customer feedback, offers actionable insights to improve customer experience.
HQ
Netherlands
Founded
2011
Employees
20
Insocial is a comprehensive experience management platform designed to help businesses collect customer feedback at any point in the customer journey. By gathering actionable insights, Insocial enables companies to enhance their customer experience continuously.
Insocial provides tools to send out effective and easy-to-fill surveys, ensuring that customers have a voice. These surveys can be distributed throughout the customer journey, allowing businesses to capture feedback at various touchpoints.
The platform offers personalised dashboards where businesses can analyse survey results. These dashboards provide a clear overview of customer feedback, making it easy to identify trends and areas for improvement.
Insocial helps transform companies by creating an omnichannel experience. This means integrating feedback from multiple channels into a cohesive strategy, ensuring a consistent customer experience across all platforms.
Businesses can showcase customer reviews using Insocial, which can boost online sales. By publishing positive feedback, companies can build trust with potential customers and enhance their online reputation.
Insocial offers detailed reporting features that allow businesses to view all feedback at a glance. These reports can be easily shared within the organisation, ensuring that everyone has access to the latest customer insights.
The platform helps identify pain points in customer interactions, enabling businesses to implement the right improvements at the right time. This proactive approach ensures that customer satisfaction is continuously enhanced.
Insocial is based in Delft, Netherlands and was founded in 2011. The company has grown to a team of 20 employees dedicated to helping businesses improve their customer experience through effective feedback management.
Insocial’s mission is to give customers a voice and help businesses transform their operations based on actionable insights. The company focuses on creating an omnichannel experience that integrates feedback from various touchpoints.
Insocial adheres to European standards for data protection and privacy, ensuring that all customer feedback is collected and managed in compliance with relevant regulations.
Explore other tools in this category
Netherlands Mopinion, a Rotterdam-based company, offers real-time user feedback software to enhance websites, apps and emails.
Finland Surveypal, a Helsinki-based service, captures customer feedback through surveys, scores, reviews and conversations to provide actionable insights.
United Kingdom People Insight offers an employee experience platform with actionable surveys and 360 feedback services for high-performing workplaces.