Stonly

Stonly Products

Stonly is a knowledge platform designed to enhance customer service through interactive and contextual knowledge delivery. It enables businesses to create step-by-step guides, decision trees, and AI-powered answers, ensuring that customers and support agents have access to the right information at the right time.

Key Features

Stonly offers a range of features aimed at improving customer self-service and support agent efficiency. With Stonly, users can create personalized knowledge bases that cater to various customer scenarios. The platform provides AI-powered self-service options, allowing customers to resolve their queries instantly. For support agents, guided decision trees are available to improve handle time and response quality.

Target Users

Stonly is ideal for businesses looking to enhance their customer support operations. It caters to companies that want to empower their customers with self-service options while also equipping their support agents with the tools needed to provide fast and accurate responses. The platform is particularly beneficial for organizations aiming to reduce support costs and improve overall customer satisfaction.

About Stonly

Stonly is headquartered in Paris, France. The company was founded in 2018 and has since grown to a team of 62 employees.

Company Mission

Stonly’s mission is to revolutionize customer service by making knowledge interactive and accessible. The company focuses on delivering knowledge when and where it is needed most, thereby increasing its usage and effectiveness.

Compliance and Integration

Stonly is committed to providing a seamless experience by integrating with various support, data, and knowledge tools. This ensures that businesses can easily incorporate Stonly into their existing workflows.