Stonly, a Paris-based platform, offers interactive knowledge solutions, aiding customer self-service and support efficiency through AI and guided processes.
HQ
France
Founded
2018
Employees
62
Stonly is a knowledge platform designed to enhance customer service through interactive and contextual knowledge delivery. It enables businesses to create step-by-step guides, decision trees, and AI-powered answers, ensuring that customers and support agents have access to the right information at the right time.
Stonly offers a range of features aimed at improving customer self-service and support agent efficiency. With Stonly, users can create personalized knowledge bases that cater to various customer scenarios. The platform provides AI-powered self-service options, allowing customers to resolve their queries instantly. For support agents, guided decision trees are available to improve handle time and response quality.
Stonly is ideal for businesses looking to enhance their customer support operations. It caters to companies that want to empower their customers with self-service options while also equipping their support agents with the tools needed to provide fast and accurate responses. The platform is particularly beneficial for organizations aiming to reduce support costs and improve overall customer satisfaction.
Stonly is headquartered in Paris, France. The company was founded in 2018 and has since grown to a team of 62 employees.
Stonly’s mission is to revolutionize customer service by making knowledge interactive and accessible. The company focuses on delivering knowledge when and where it is needed most, thereby increasing its usage and effectiveness.
Stonly is committed to providing a seamless experience by integrating with various support, data, and knowledge tools. This ensures that businesses can easily incorporate Stonly into their existing workflows.
Explore other tools in this category
Slite, a Paris-based AI-powered knowledge base, offers quick access to trusted company information, centralising and organising documents for growing teams.
XWiki, a Paris-based open-source platform founded in 2004, offers customizable knowledge management solutions for enhanced collaboration and information organization.
Odoo, a Belgian open-source suite of integrated business apps, offers CRM, accounting and more, with global community support