Usersnap

Usersnap Products

Usersnap is a comprehensive user feedback and product development platform designed to enhance productivity for product teams. It facilitates the collection of screen capture issues, in-app surveys, and new feature ideas, while also promoting releases. This platform is tailored for digital products aiming to increase feedback interactions and gather insights on customer problems.

Key Features

Usersnap offers feedback widgets with screen capture capabilities, making it easier to communicate with users about complicated issues. Targeted micro surveys boost engagement and provide precise insights for evidence-based decision making. The intuitive dashboard and setup save time for non-tech savvy teams researching, testing, and monitoring customer sentiment.

Community and Conversations

Usersnap enables the collection of the collective Voice of the Customer (VoC) through community upvotes. It fosters real relationships with users by allowing replies to feedback directly through Usersnap or via open discussions on the public Usersnap Board. This empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

Integration and Workflow

The platform helps streamline communication and workflows with smart tools, including CSAT, NPS, and multi-choice surveys. It integrates discovery insights into delivery workflows, helping teams navigate product development cycles with clarity from users. Usersnap is trusted by over 10,000 companies and is essential for scaling feedback exchange in large organizations.

About Usersnap

Usersnap is headquartered in Linz, Austria. The company was founded in 2013 and has grown to a team of 18 employees.

Company Mission

Usersnap’s mission is to pave the road for customer-led growth by providing a robust user feedback platform. The company aims to help digital products increase feedback interactions and gather insights on customer problems, enabling product teams to build features that gain user trust.

Compliance and Trust

Trusted by over 10,000 companies, Usersnap is committed to helping organizations remove doubts and risks with feedback. The platform is designed to thrive for user adoption and confidence, ensuring that teams can bring value to end users effectively.