Akita

Akita Products

Akita is a comprehensive Customer Success Management platform designed to help businesses nurture, retain, and grow their customer base. By connecting cloud-based software-as-a-service applications, Akita aggregates data in real-time, providing Customer Success Managers with a complete history of customer relationships across all departments.

Key Features

Akita offers a range of features to optimize customer success efforts. Actionable alerts notify you when a customer needs attention, allowing you to take timely action for at-risk customers or upselling opportunities. Customer segmentation enables tailored customer success efforts to meet each customer’s unique requirements. Automated playbooks streamline workflows by triggering pre-defined actions based on customer behavior or attributes, freeing up time for high-value tasks.

Benefits

Using Akita can significantly improve account coverage by 300%, reduce churn by 40% in the first year, and increase expansion revenue by 35% in the same period. The platform’s powerful customer segmentation technology allows you to focus on key customers and actions, while automated playbooks take care of core processes. The Customer Success Planner helps create, schedule, and manage tasks from one interface, streamlining day-to-day workflows.

Integration and Customization

Akita integrates seamlessly with all sources of customer data, providing a 360-degree view of customer health. The platform offers fully customizable Customer Health Scores that reflect your business, giving you at-a-glance information about each customer. Personalized dashboards provide key metrics at your fingertips, with unlimited dashboards featuring statistics, charts, and customer lists.

About Akita

Akita is headquartered on Crane Street, Ireland. Founded in 2014, the company has grown to a team of three dedicated employees.

Compliance and Trust

Akita is trusted by startups and established businesses alike for its innovative approach to customer success management. The platform’s commitment to data security and compliance ensures that all customer data is handled with the utmost care and in accordance with relevant regulations.