Customer Thermometer

Customer Thermometer Products

Customer Thermometer is a unique customer satisfaction survey tool designed to be answered directly from email inboxes, providing industry-leading response rates. This innovative approach ensures that customers can easily share their feedback without the need to navigate away from their email, significantly increasing the likelihood of responses.

Key Features

Customer Thermometer offers a seamless experience for both businesses and their customers. With this tool, businesses can write, create, and send beautifully branded emails in seconds. Customers can then click directly from their email inbox to provide feedback, which businesses can track in real time. This real-time tracking allows for immediate action on customer feedback, helping to reduce customer churn and increase positive reviews.

Integration and Compliance

One of the standout features of Customer Thermometer is its ability to integrate with a range of popular software tools. Businesses can embed Customer Thermometer icons into platforms like Zendesk, ServiceNow, Kaseya, Desk.com, Intercom, Salesforce, ConnectWise, Outlook, and many more. This integration capability ensures that businesses can gather real-time feedback on any topic, directly within their existing workflows.

Ease of Use

Getting started with Customer Thermometer is quick and straightforward. Businesses can set up a fully functional account in seconds without the need for any development work or credit card information. This ease of use extends to the survey creation process, with businesses able to start sending surveys in as little as two minutes. The platform is designed to be user-friendly, ensuring that businesses of all sizes can benefit from its powerful features.

About Customer Thermometer

Customer Thermometer is based in Brighton, United Kingdom. The company was founded in 2010 and has a small but dedicated team of five employees.

Awards and Recognition

Customer Thermometer has received notable recognition for its innovative approach to customer feedback. In 2019, the company won the Queen’s Award for Enterprise for International Trade and the Gold Stevie Award for Customer Service. These awards highlight the company’s commitment to excellence and its success in providing valuable solutions to businesses worldwide.

Compliance and Trust

The company meets or exceeds all GDPR requirements, ensuring that customer data is handled with the utmost care and security. This compliance with stringent data protection regulations has earned Customer Thermometer the trust of many Fortune 500 companies.