Feedbackly

Feedbackly Products

Feedbackly is a comprehensive customer experience platform designed to help businesses attract and retain more customers through AI-driven feedback software, expert consulting, and industry-leading training. This all-in-one solution uniquely measures customer emotions alongside traditional metrics, providing a holistic view of the customer journey.

Customer Feedback Software

Feedbackly’s software includes surveys, KPIs like NPS and CSAT, journey analytics, and root-cause analysis. A standout feature is the Emotional Value Index (EVI®), which has a significantly higher correlation to sales increases than other customer experience KPIs. By optimizing EVI®, businesses can achieve substantial growth in sales.

Consulting and Support

In addition to its robust software, Feedbackly offers personalized support to ensure success. This includes a dedicated Success Manager, consultation services, and comprehensive training and certification programs. These resources are designed to help businesses make the most of the platform and achieve their customer experience goals.

Data Collection and Analysis

Feedbackly automates the collection of customer feedback from various touchpoints using ready-made applications and pre-built survey templates. The platform connects sales and metadata to customer feedback, utilizing AI to analyze data and provide insights into what drives conversions, retention, or churn. Automated notifications help teams instantly resolve complaints and generate hot leads.

Integrations and Customer Success

Feedbackly integrates seamlessly with popular platforms like Slack, Teams, Salesforce, HubSpot, Pipedrive, and Mailchimp. The company provides highly rated onboarding and success programs to guide customers through their journey. With a track record of helping over 400 businesses worldwide, Feedbackly is a trusted partner in enhancing customer experience.

About Feedbackly

Feedbackly is headquartered in Helsinki, Finland. The company was founded in 2012 and has grown to a team of 17 dedicated professionals.

Global Reach and Expertise

Feedbackly helps customers in over 500 cities around the world on their journey to become global leaders in customer experience. The company’s intuitive feedback management, analytics, marketing, and sales tools enable businesses to listen to their customers directly.

Commitment to Customer Success

Feedbackly is committed to providing businesses with the tools and support they need to succeed in customer experience management. The company’s focus on measuring customer emotions sets it apart in the industry.