Focus Contact Center

Focus Contact Center Products

Focus Contact Center is a comprehensive multichannel communication platform designed to enhance customer service and streamline business communication. It integrates various communication channels such as chat, phone, email, SMS, and social media into a single, unified system.

Key Features

Focus Contact Center offers a range of advanced features to optimize customer interactions. These include call recording, agent monitoring, and detailed call statistics. The platform also supports various dialing methods such as manual, semi-automatic, and fully-automatic dialing, which can significantly improve the accuracy and efficiency of phone-based campaigns.

Target Users

The software is ideal for businesses of all sizes, from large global organizations to small family-run enterprises. It is particularly beneficial for telemarketing and customer support teams looking to improve their sales processes and information flow. The platform’s flexibility allows it to be tailored to meet the specific needs of each customer, ensuring a high level of customization and effectiveness.

Additional Functionalities

Focus Contact Center includes tools for debt recovery, such as automatic number rotation after failed calls and mass SMS sending. It also features a user-friendly multi-campaign Agent’s Panel and a Supervisor Panel for active management and monitoring of teams. The system is based on cloud computing technology, allowing for remote access and reducing the need for expensive hardware and dedicated software.

About Focus Contact Center

Focus Telecom is headquartered in Warsaw, Poland. The company has been recognized for its technological innovation and rapid growth, receiving awards such as the Deloitte Technology Fast 50 in 2011 and 2012.

Company Achievements

Focus Telecom’s solutions have been awarded as the Best Business Product in 2014 and the Best MSP Product in 2015. The company has also been acknowledged for its innovative approach to business communication and automation. In 2015, Focus Telecom became an IBM SoftLayer global partner, enabling it to provide its services to customers worldwide.

Investment and Growth

In 2014, MCI Management Group with Internet Ventures FIZ invested over 4 million in Focus Telecom. This investment was used for the strategic development of their UcaaS platform and to expand their reach into global markets. The company’s dynamic development and technological advancements have positioned it as a leader in the contact center industry.