Thulium

Thulium Products

Thulium is a comprehensive customer support tool designed to streamline and enhance omnichannel communication with clients. It integrates various communication channels into one cloud-based platform, making customer service more efficient and effective.

Key Features

Thulium combines multiple communication channels such as phone, email, chat, and Facebook Messenger into a single, user-friendly interface. This integration allows for seamless management of customer interactions across different platforms.

The software offers advanced features like IVR (Interactive Voice Response), helpdesk ticketing, and live chat support. These tools enable businesses to handle customer inquiries more efficiently, reducing response times and improving overall customer satisfaction.

Target Users

Thulium is ideal for businesses of all sizes that require a robust customer support system. It is particularly beneficial for companies with high volumes of customer interactions across various channels. The platform’s ease of use and quick implementation make it suitable for teams looking to enhance their customer service operations without extensive training or downtime.

Benefits

With Thulium, businesses can ensure that all customer interactions are managed in one place, reducing the risk of missed communications and improving response times. The platform’s advanced reporting and KPI tracking features provide valuable insights into customer service performance, helping businesses to continuously improve their support operations.

About Thulium

Thulium was established in 2006 in Cracow, Poland, often referred to as Poland’s Silicon Valley. The company has grown to a team of 65 employees dedicated to developing innovative call centre software.

Mission and Growth

The mission of Thulium is to create awesome call centre software that enhances customer support operations. Over the years, the company has achieved significant milestones, including handling over 8.5 million calls and sending 9 million messages monthly. This growth reflects their commitment to providing reliable and efficient customer support solutions.

Compliance and Trust

Thulium is trusted by over 1800 firms, demonstrating its reliability and effectiveness in the market. The company’s long-standing presence since 2006 underscores its experience and stability in the industry.