Sugester

Sugester Products

Sugester is a cloud-based CRM and helpdesk software designed to streamline customer service and support operations. It offers a comprehensive suite of tools to manage customer data, communication, sales, and marketing efficiently.

Key Features

Sugester provides a single inbox for all customer communications, ensuring that no query falls through the cracks. It collects and sorts incoming messages from various channels such as emails, phone calls, chat messages, and social media, presenting them on a single, clean page. This feature helps teams stay organized and respond promptly to customer inquiries.

Customer Support and Self-Service

The platform includes a robust helpdesk tool that allows teams to assign tasks, prioritize actions, track progress, and measure efficiency. Sugester also enables businesses to create a knowledge base where customers can find answers to common questions, reducing the need for direct support and providing 24/7 assistance. This feature helps cut down on helpdesk costs and improves customer satisfaction.

Integration and Customization

Sugester offers complete integration with various communication channels, making it easy to manage all customer interactions in one place. The platform is intuitive and customizable, with an open API for seamless integration with other systems. Its responsiveness ensures that it works well on both desktop and smartphone devices.

Community and Gamification

Sugester includes a suggestion forum where users can make comments and suggestions, which are then gathered in an easy-to-access knowledge base. Users can vote on each other’s submissions, ensuring that the most relevant suggestions are prioritized. The platform also includes gamification features to promote user engagement and reward top contributors.

About Sugester

Sugester is headquartered in Warszawa, Poland. The company was founded in 2015 and has since grown to a team of six dedicated professionals.

Compliance and Standards

As a European-based company, Sugester adheres to strict data protection regulations, ensuring that all customer data is handled with the utmost care and security. The platform is designed to meet the needs of businesses looking for a reliable and efficient helpdesk solution.