ImBox

ImBox Products

ImBox is a comprehensive customer service platform designed to streamline and enhance customer communication across multiple channels. It integrates various tools such as chat, phone, FAQ, ticket management systems, help centres, and forms into a single, user-friendly interface.

Key Features

ImBox offers a generative AI chatbot that simplifies customer interactions by providing instant responses and self-service options. The platform’s modular system allows users to customise and expand functionalities according to their specific needs. It supports ticket management across email, chat, forms, phone, and social media, consolidating all customer interactions into one place.

Help Center and AI Integration

The Help Center and FAQ sections enable customers to find answers independently at any time of the day. These resources are SEO-indexed, making them accessible both internally and externally. The AI chatbot and AI assistant are designed to elevate customer service by making it more efficient and responsive.

User Experience

ImBox aims to transform websites from monologues into dialogues, fostering better customer relationships. The platform is praised for its ease of use, with 93% of customers finding it simple to get started and 94% willing to recommend it to others. It is particularly noted for turning websites into more value-creating channels.

About ImBox

ImBox is headquartered in Gothenburg, Sweden. Founded in 2013, the company has grown to a team of 49 employees dedicated to enhancing customer service through innovative technology.

Compliance and Security

ImBox is ISO 27001 certified, ensuring robust data security and continuous safety measures. This certification underscores their commitment to protecting client information through structured security practices.

Customer Success

ImBox has successfully delivered over 150 customer projects, demonstrating its effectiveness in improving customer service operations. The company’s solutions are designed to complement traditional communication methods like phone and email, reducing wait times and enhancing overall customer satisfaction.