Infinity

Infinity Products

Infinity is a call analytics solution designed to enhance marketing campaign performance, accelerate sales, streamline operations, and improve customer experience. It provides a comprehensive suite of tools to help businesses optimise their marketing strategies and drive better results.

Call Tracking

Infinity’s call tracking platform connects the customer journey to the phone call, offering insights to ensure marketing budgets are invested effectively. By tracking calls, businesses can see the true impact of their marketing efforts and optimise campaigns for better performance. This feature helps fill attribution blind spots and provides credit for the actual impact of marketing work.

Conversation Analytics

The Conversation Analytics suite automatically unlocks valuable intel from every phone call. This tool makes call monitoring efficient and helps businesses market more effectively, sell smarter, and delight customers with every interaction. It also aids in improving first contact resolution (FCR), reducing average handle time (AHT), and delivering superior customer experiences.

Smart Match

Smart Match is designed to link call revenue to marketing activity quickly and easily. It helps businesses pinpoint the source of their most valuable calls, enabling smarter sales and marketing decisions. With Smart Match, users can cut budget waste, boost campaign performance, and increase average order values (AOVs).

Integration and Security

Infinity offers an open API and a complete set of out-of-the-box integrations, making it easy to send call data into key platforms. The platform is ISO 27001 and PCI DSS Certified, ensuring industry-leading security for all data handled. Infinity’s advanced call analytics tools help create frictionless customer experiences and identify areas for improvement.

About Infinity

Infinity is based in Reigate, United Kingdom. With a team of 437 employees, the company is dedicated to providing top-notch call analytics solutions to businesses worldwide.

Expertise and Support

The Infinity platform has been developed by a multi-award-winning team with support from major cloud partners like Google and AWS. This collaboration ensures market-leading reliability and performance. Infinity’s highly decorated customer success team spans the UK, Europe, and the USA, offering comprehensive support to users as they work towards smarter decision-making and better customer experiences.