Kixdesk

Kixdesk Products

Kixdesk offers an open-source ticket system designed to optimise IT service management, enterprise service management, and service desk operations within a single solution. This versatile platform caters to a wide range of service management needs, from basic helpdesk functions to complex enterprise-level requirements.

Comprehensive Service Management

Kixdesk provides extensive and customisable features, including a robust ticket system, asset management, a self-service portal, and a knowledge and FAQ database. Additionally, it offers reporting tools, dashboards, and numerous extension options. These features enable users to implement professional field service management, automated device inventory, ITIL® 4 practices, time recording, and more.

Flexible Deployment Options

Kixdesk is available both as an on-premise solution and a cloud-based service. The cloud version ensures high performance and security standards on selected German servers. The on-premise option is ideal for organisations that prefer to keep their data on internal servers while maintaining flexibility and customisability.

Open Source Advantages

Built on open-source technology, Kixdesk offers several benefits over closed-source solutions. Users enjoy excellent customisation options, easier auditability, vendor independence, lower operational costs, and high software quality. The open-source nature of Kixdesk ensures transparency and adaptability to meet specific organisational needs.

About Kixdesk

Kixdesk is based in Chemnitz, Germany. Founded in 2006, the company has grown to a team of 36 employees dedicated to developing and marketing KIX, a leading open-source service management solution.

Industry Involvement and Customer Base

With over 400 customers across various industries, Kixdesk has established itself as a trusted provider of IT service management and technical customer service solutions. The company is actively involved in key industry associations such as the Open Source Business Alliance, BITKOM, and itSMF.

Support and Training

Kixdesk offers comprehensive support services and a qualified training programme to assist customers in analysing their processes, software implementation, and individual extensions. Their experienced teams in software development, consulting, product management, software testing, and support ensure maximum performance and customer satisfaction.