LiveChat

LiveChat Products

LiveChat is a comprehensive AI-powered live chat software designed to enhance customer service and boost sales for ecommerce and B2B SaaS companies. It offers a range of features that facilitate real-time communication, automate support processes, and provide valuable insights into customer interactions.

Real-Time Customer Engagement

LiveChat enables businesses to engage with their website visitors in real-time, offering immediate support and guidance. This feature is particularly useful for ecommerce companies looking to increase sales and improve customer satisfaction. With LiveChat, you can initiate conversations with pre-set messages, recommend products, and guide customers through their purchasing journey.

AI-Powered Automation

The software includes AI customer service chatbots that can handle repetitive tasks and common inquiries automatically. This allows your support team to focus on more complex issues, thereby improving overall efficiency. The AI chatbots are designed to provide quick and accurate responses, enhancing the customer experience.

Seamless Integration

LiveChat offers seamless integration with over 200 tools and platforms, including WordPress, Squarespace, and Mailchimp. This allows businesses to create a tailored solution that fits their specific needs. The integrations help manage details, simplify tasks, and operate seamlessly in the background, ensuring a smooth workflow.

Performance Insights

The software provides detailed live chat reports that offer clear insights into customer service performance. These reports help businesses make informed decisions without the need for a data expert. Weekly summaries highlight frequent customer questions, giving you a comprehensive overview of your chat interactions.

Enhanced Customer Support

LiveChat is designed to turn live chat data into exceptional customer care. It provides tools that help businesses understand their customers better and respond to their needs more effectively. The software is praised for its ease of use, reliability, and the ability to handle multiple chats simultaneously.

About LiveChat

LiveChat is developed by Text, a company based in Wrocław, Poland. Founded in 2002, Text has grown to become a significant player in the customer service software industry, with a team of 378 employees.

Company Overview

Text is the company behind several innovative products aimed at improving customer service at scale. These products include LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. Each of these tools is designed to analyze, enrich, and automate text communication, helping brands provide better customer service.

Compliance and Support

Text is committed to providing top-notch support and ensuring compliance with relevant regulations. The company offers 24/7/365 support through its Product Experts, who are available to assist with any issues or questions. This commitment to continuous support underscores Text’s dedication to customer satisfaction and business growth.